About Four Seasons

Escape to the luxurious Four Seasons Resort and Residences Vail, a mountain retreat nestled at the base of Vail Mountain. This upscale destination offers elegant accommodations and unparalleled service, perfect for those seeking both relaxation and adventure. Guests can indulge in the award-winning spa, enjoy fine dining, and experience world-class skiing just steps from the hotel. Prime location in the heart of Vail Village Spacious guest rooms, suites, and private residences with mountain views Renowned spa with alpine-inspired treatments On-site dining at Flame Restaurant and The Remedy Bar Heated outdoor pool and year-round hot tubs

Amenities at Four Seasons

Four Seasons offers Business center, Bar/lounge, Outdoor pool, Ski storage, Porter/bellhop, Elevator/lift, Area shuttle, Multilingual staff, Health club, Safe-deposit box at front desk, Sauna, Smoke-free property, Breakfast available (surcharge), Poolside bar, Coffee shop or cafe, Free newspapers in lobby, Meeting rooms, Valet parking (surcharge), Computer station, Air conditioning, DVD player, Free newspaper, Separate bath and shower, Bathrobes, Cable TV service, Free WiFi, Fireplace, Hair dryer, In-room safe, iPod docking station, Iron/ironing board, Designer toiletries, Pay movies, Minibar, Hypo-allergenic bedding available, Phone, Private bathroom, Slippers, Separate bathtub and shower, Down comforter, LCD TV, Deep soaking bathtub, Balcony or patio, Outdoor hot tub, Ski-in/ski-out access, Restaurants, Wifi Available, ATM, Firepit, Gift shop, Hair salon, Pets allowed with restrictions. Contact property for details..

Location

Four Seasons is located at 1 Vail Rd, Vail.

Reviews and ratings

Four Seasons has an average rating of 4.7 out of 5 based on 1232 guest reviews. It holds a 5-star Stars rating.

Rooms and accommodations at Four Seasons

  • Grand Room, 5 Bedrooms (Review | Residence)

    3 King Beds and 2 Queen Beds

    Grand Room, 5 Bedrooms (Review | Residence)

  • Grand Room, 5 Bedrooms (Review | Residence)

    3 King Beds and 2 Queen Beds

    Grand Room, 5 Bedrooms (Review | Residence)

  • Grand Room, 5 Bedrooms (Review | Residence)

    3 King Beds and 2 Queen Beds

    Grand Room, 5 Bedrooms (Review | Residence)

  • Room, 2 Double Beds, Mountain View

    2 Double Beds

    Premier Room, Two Double Beds

  • Room, 1 King Bed, Mountain View

    1 King Bed

    Premier Room, 1 King Bed

  • Executive Suite, 1 King Bed, View (Village view)

    1 King Bed

    Executive Suite, 1 King Bed, Non Smoking

  • Room, 2 Double Beds, View (Village view)

    2 Double Beds

    Deluxe Room Doubles

  • Room, 1 King Bed, View (Village view)

    1 King Bed

    Deluxe Room, 1 King Bed

  • Room, 1 King Bed, Accessible, Garden View

    1 King Bed

    Room, 1 King Bed, Mobility Accessible (Resort)

  • Room, 1 King Bed, Garden View

    1 King Bed

    Resort Room, 1 King Bed

  • Room, Mountain View (Resort Residence, Partial View)

    3 King Beds and 2 Double Beds

    Room, 4 Bedrooms (Whiskey Jack Residence)

  • The Woods Five-Bedroom Residence

    1 King Bed and 6 Queen Beds

    The Woods Five-Bedroom Residence

  • Forever Three-Bedroom Residence

    2 King Beds and 1 Queen Bed

    Room, 3 Bedrooms (Forever Residence)

  • Resolution One-Bedroom Residence

    1 King Bed

    Room, 1 Bedroom (Resolution Residence)

  • Born Free Four-Bedroom Residence

    2 King Beds and 4 Queen Beds

    Room, 4 Bedrooms (Born Free Residence)

  • Suite, 1 Bedroom, View (Village view)

    1 King Bed

    One Bedroom Suite

  • Sun Up Four-Bedroom Residence

    1 King Bed, 1 Double Bed and 1 Twin Bed

    Sun Up Four-Bedroom Residence

  • Villa, 2 Bedrooms, Mountain View

    3 King Beds

    Northwoods Three-Bedroom Residence

  • Room, 3 Bedrooms, Mountain View

    2 King Beds and 2 Double Beds

    Room, 3 Bedrooms (Baccarat Residence)

  • Room, 3 Bedrooms (Alpine Designer Residence)

    1 King Bed and 1 Queen Bed

    Room, 2 Bedrooms (The Star Residence)

  • Room, 3 Bedrooms (Contemporary Designer Residence)

    1 King Bed and 2 Queen Beds

    Room, 3 Bedrooms (Champagne Glade Residence)

  • Room, 3 Bedrooms, Mountain View (Residence Village)

    2 King Beds and 2 Double Beds

    Room, 3 Bedrooms (Prima Residence)

  • Room, 3 Bedrooms, Mountain View

    2 King Beds and 2 Double Beds

    Room, 3 Bedrooms (Game Creek Residence)

  • Villa, 3 Bedrooms, View

    3 King Beds

    Room, 3 Bedrooms (Sundown Residence)

  • Suite, 3 Bedrooms, Garden View

    3 King Beds

    Suite, 3 Bedrooms (Pyramid)

  • Room, 4 Bedrooms, View (Village View)

    3 King Beds and 2 Double Beds

    Blue Sky Four-Bedroom Residence

  • Room, 2 Double Beds, Garden View

    2 Double Beds

    Resort Room, Two Double Beds

  • Suite, 1 King Bed, Accessible (Village view)

    1 King Bed

    Suite, 1 Bedroom, Mobility Accessible

  • Avanti Four-Bedroom Residence

    4 King Beds

    Room, 4 Bedrooms (Avanti Residence)

  • Room, 1 King Bed (Peak)

    1 King Bed

    Room, 1 King Bed (Peak)

  • The Woods Five-Bedroom Residence

    1 King Bed and 6 Queen Beds

    The Woods Five-Bedroom Residence

  • Resort Room Accessible Two Double Beds

    2 Double Beds

    Resort Room Accessible Two Double Beds

  • Premier Room, Two Double Beds

    2 Double Beds

    Premier Room, Two Double Beds

  • Premier Room, 1 King Bed

    1 King Bed

    Premier Room, 1 King Bed

  • Executive Suite, 1 King Bed, Non Smoking

    1 King Bed

    Executive Suite, 1 King Bed, Non Smoking

  • Resort Room, Two Double Beds

    2 Double Beds

    Resort Room, Two Double Beds

  • Northwoods Three-Bedroom Residence

    3 King Beds

    Northwoods Three-Bedroom Residence

  • Deluxe Room Doubles

    2 Double Beds

    Deluxe Room Doubles

  • Room, 1 King Bed (Peak)

    1 King Bed

    Room, 1 King Bed (Peak)

  • Resort Room, Accessible 1 King Bed

    1 King Bed

    Resort Room, Accessible 1 King Bed

  • Deluxe Room, 1 King Bed

    1 King Bed

    Deluxe Room, 1 King Bed

  • Resort Room, 1 King Bed

    1 King Bed

    Resort Room, 1 King Bed

  • Blue Sky Four-Bedroom Residence

    3 King Beds and 2 Double Beds

    Blue Sky Four-Bedroom Residence

  • One Bedroom Suite

    1 King Bed

    One Bedroom Suite

  • One Bedroom Accessible Suite

    1 King Bed

    One Bedroom Accessible Suite

  • The Woods Five-Bedroom Residence

    1 King Bed and 6 Queen Beds

    The Woods Five-Bedroom Residence

  • Resort Room Accessible Two Double Beds

    2 Double Beds

    Resort Room Accessible Two Double Beds

  • Premier Room, Two Double Beds

    2 Double Beds

    Premier Room, Two Double Beds

  • Premier Room, 1 King Bed

    1 King Bed

    Premier Room, 1 King Bed

  • Executive Suite, 1 King Bed, Non Smoking

    1 King Bed

    Executive Suite, 1 King Bed, Non Smoking

  • Resort Room, Two Double Beds

    2 Double Beds

    Resort Room, Two Double Beds

  • Northwoods Three-Bedroom Residence

    3 King Beds

    Northwoods Three-Bedroom Residence

  • Deluxe Room Doubles

    2 Double Beds

    Deluxe Room Doubles

  • Room, 1 King Bed (Peak)

    1 King Bed

    Room, 1 King Bed (Peak)

  • Resort Room, Accessible 1 King Bed

    1 King Bed

    Resort Room, Accessible 1 King Bed

  • Deluxe Room, 1 King Bed

    1 King Bed

    Deluxe Room, 1 King Bed

  • Resort Room, 1 King Bed

    1 King Bed

    Resort Room, 1 King Bed

  • Blue Sky Four-Bedroom Residence

    3 King Beds and 2 Double Beds

    Blue Sky Four-Bedroom Residence

  • One Bedroom Suite

    1 King Bed

    One Bedroom Suite

  • One Bedroom Accessible Suite

    1 King Bed

    One Bedroom Accessible Suite

  • Deluxe Suite, 1 Bedroom, Non Smoking

    1 King Bed

    Suite, 1 Bedroom (Crestone)

  • Suite, 1 Bedroom (Maroon One)

    1 King Bed

    Suite, 1 Bedroom (Maroon One)

  • Sun Up Four-Bedroom Residence

    1 King Bed, 1 Double Bed and 1 Twin Bed

    Sun Up Four-Bedroom Residence

  • Suite, 1 Bedroom (Crestone)

    1 King Bed

    Suite, 1 Bedroom (Crestone)

  • Room, 1 Bedroom (Resolution Residence)

    1 King Bed

    Room, 1 Bedroom (Resolution Residence)

  • Suite, 1 Bedroom (Maroon One)

    1 King Bed

    Suite, 1 Bedroom (Maroon One)

  • Sun Up Four-Bedroom Residence

    1 King Bed, 1 Double Bed and 1 Twin Bed

    Sun Up Four-Bedroom Residence

  • Suite, 1 Bedroom (Crestone)

    1 King Bed

    Suite, 1 Bedroom (Crestone)

  • Room, 1 Bedroom (Resolution Residence)

    1 King Bed

    Room, 1 Bedroom (Resolution Residence)

  • Suite, 1 Bedroom (Maroon One)

    1 King Bed

    Suite, 1 Bedroom (Maroon One)

  • Room, 2 Bedrooms (Contemporary Designer Residence)

    2 King Beds

    Room, 2 Bedrooms (Cappucino Residence)

  • Room, 2 Bedrooms, Non Smoking (Expresso)

    1 King Bed and 2 Double Beds

    Room, 2 Bedrooms (Expresso Residence)

  • Presidential Suite, 2 Bedrooms (Blanca)

    1 King Bed and 2 Double Beds

    Presidential Suite, 2 Bedrooms (Blanca)

  • Room, 2 Bedrooms (Expresso Residence)

    1 King Bed and 2 Double Beds

    Room, 2 Bedrooms (Expresso Residence)

  • Room, 2 Bedrooms (The Star Residence)

    1 King Bed and 1 Queen Bed

    Room, 2 Bedrooms (The Star Residence)

  • Presidential Suite, 2 Bedrooms (Blanca)

    1 King Bed and 2 Double Beds

    Presidential Suite, 2 Bedrooms (Blanca)

  • Room, 2 Bedrooms (Cappucino Residence)

    2 King Beds

    Room, 2 Bedrooms (Cappucino Residence)

  • Room, 2 Bedrooms (Expresso Residence)

    1 King Bed and 2 Double Beds

    Room, 2 Bedrooms (Expresso Residence)

  • Room, 2 Bedrooms (The Star Residence)

    1 King Bed and 1 Queen Bed

    Room, 2 Bedrooms (The Star Residence)

  • Presidential Suite, 2 Bedrooms (Blanca)

    1 King Bed and 2 Double Beds

    Presidential Suite, 2 Bedrooms (Blanca)

  • Room, 2 Bedrooms (Cappucino Residence)

    2 King Beds

    Room, 2 Bedrooms (Cappucino Residence)

  • Room, 3 Bedrooms (Sourdough Residence)

    2 King Beds and 2 Queen Beds

    Room, 3 Bedrooms (Sourdough Residence)

  • Room, 3 Bedrooms (Baccarat Residence)

    2 King Beds and 2 Double Beds

    Room, 3 Bedrooms (Baccarat Residence)

  • Room, 3 Bedrooms (Champagne Glade Residence)

    1 King Bed and 2 Queen Beds

    Room, 3 Bedrooms (Champagne Glade Residence)

  • Room, 3 Bedrooms (Forever Residence)

    2 King Beds and 1 Queen Bed

    Room, 3 Bedrooms (Forever Residence)

  • Room, 3 Bedrooms (Prima Residence)

    2 King Beds and 2 Double Beds

    Room, 3 Bedrooms (Prima Residence)

  • Room, 3 Bedrooms (Game Creek Residence)

    2 King Beds and 2 Double Beds

    Room, 3 Bedrooms (Game Creek Residence)

  • Room, 3 Bedrooms (Sundown Residence)

    3 King Beds

    Room, 3 Bedrooms (Sundown Residence)

  • Room, 3 Bedrooms (Sourdough Residence)

    2 King Beds and 2 Queen Beds

    Room, 3 Bedrooms (Sourdough Residence)

  • Suite, 3 Bedrooms (Pyramid)

    3 King Beds

    Suite, 3 Bedrooms (Pyramid)

  • Room, 3 Bedrooms (Baccarat Residence)

    2 King Beds and 2 Double Beds

    Room, 3 Bedrooms (Baccarat Residence)

  • Room, 3 Bedrooms (Champagne Glade Residence)

    1 King Bed and 2 Queen Beds

    Room, 3 Bedrooms (Champagne Glade Residence)

  • Room, 3 Bedrooms (Forever Residence)

    2 King Beds and 1 Queen Bed

    Room, 3 Bedrooms (Forever Residence)

  • Room, 3 Bedrooms (Prima Residence)

    2 King Beds and 2 Double Beds

    Room, 3 Bedrooms (Prima Residence)

  • Room, 3 Bedrooms (Game Creek Residence)

    2 King Beds and 2 Double Beds

    Room, 3 Bedrooms (Game Creek Residence)

  • Room, 3 Bedrooms (Sundown Residence)

    3 King Beds

    Room, 3 Bedrooms (Sundown Residence)

  • Room, 3 Bedrooms (Sourdough Residence)

    2 King Beds and 2 Queen Beds

    Room, 3 Bedrooms (Sourdough Residence)

  • Suite, 3 Bedrooms (Pyramid)

    3 King Beds

    Suite, 3 Bedrooms (Pyramid)

  • Room, 4 Bedrooms (Poppyfields Residence)

    1 King Bed and 3 Queen Beds

    Room, 4 Bedrooms (Poppyfields Residence)

  • Room, 6 Bedrooms (Lover's Leap Residence)

    3 King Beds and 6 Queen Beds

    Room, 6 Bedrooms (Lover's Leap Residence)

  • Room, 6 Bedrooms (Windows | Residence)

    6 King Beds

    Room, 6 Bedrooms (Windows | Residence)

  • Room, 4 Bedrooms (Avanti Residence)

    4 King Beds

    Room, 4 Bedrooms (Avanti Residence)

  • Room, 4 Bedrooms (Poppyfields Residence)

    1 King Bed and 3 Queen Beds

    Room, 4 Bedrooms (Poppyfields Residence)

  • Room, 4 Bedrooms (Born Free Residence)

    2 King Beds and 4 Queen Beds

    Room, 4 Bedrooms (Born Free Residence)

  • Room, 6 Bedrooms (Lover's Leap Residence)

    3 King Beds and 6 Queen Beds

    Room, 6 Bedrooms (Lover's Leap Residence)

  • Riva Ridge Six-Bedroom Residence

    3 King Beds, 4 Queen Beds and 4 Twin Beds

    Riva Ridge Six-Bedroom Residence

  • Room, 6 Bedrooms (Windows | Residence)

    6 King Beds

    Room, 6 Bedrooms (Windows | Residence)

  • Room, 4 Bedrooms (Whiskey Jack Residence)

    3 King Beds and 2 Double Beds

    Room, 4 Bedrooms (Whiskey Jack Residence)

  • Room, 4 Bedrooms (Avanti Residence)

    4 King Beds

    Room, 4 Bedrooms (Avanti Residence)

  • Room, 4 Bedrooms (Poppyfields Residence)

    1 King Bed and 3 Queen Beds

    Room, 4 Bedrooms (Poppyfields Residence)

  • Room, 4 Bedrooms (Born Free Residence)

    2 King Beds and 4 Queen Beds

    Room, 4 Bedrooms (Born Free Residence)

  • Room, 6 Bedrooms (Lover's Leap Residence)

    3 King Beds and 6 Queen Beds

    Room, 6 Bedrooms (Lover's Leap Residence)

  • Riva Ridge Six-Bedroom Residence

    3 King Beds, 4 Queen Beds and 4 Twin Beds

    Riva Ridge Six-Bedroom Residence

  • Room, 6 Bedrooms (Windows | Residence)

    6 King Beds

    Room, 6 Bedrooms (Windows | Residence)

  • Room, 4 Bedrooms (Whiskey Jack Residence)

    3 King Beds and 2 Double Beds

    Room, 4 Bedrooms (Whiskey Jack Residence)

  • Room, 6 Bedrooms (Designer Residence)

    3 King Beds, 4 Queen Beds and 4 Twin Beds

    Riva Ridge Six-Bedroom Residence

  • Resort Room Accessible Two Double Beds

    2 Double Beds

    Room, 2 Double Beds, Mobility Accessible

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Rooms

Property Overview

Escape to the luxurious Four Seasons Resort and Residences Vail, a mountain retreat nestled at the base of Vail Mountain. This upscale destination offers elegant accommodations and unparalleled service, perfect for those seeking both relaxation and adventure. Guests can indulge in the award-winning spa, enjoy fine dining, and experience world-class skiing just steps from the hotel.

  • Prime location in the heart of Vail Village
  • Spacious guest rooms, suites, and private residences with mountain views
  • Renowned spa with alpine-inspired treatments
  • On-site dining at Flame Restaurant and The Remedy Bar
  • Heated outdoor pool and year-round hot tubs

Amenities

Business services

  • Business center
  • Meeting rooms
  • Computer station

Food and drink

  • Bar/lounge
  • Health club
  • Breakfast available (surcharge)
  • Poolside bar
  • Coffee shop or cafe
  • Minibar
  • Restaurants

Activities

  • Outdoor pool
  • Sauna
  • Outdoor hot tub
  • Ski-in/ski-out access

Property services

  • Ski storage
  • Porter/bellhop
  • Elevator/lift
  • Multilingual staff
  • Safe-deposit box at front desk
  • Smoke-free property
  • Free newspapers in lobby
  • ATM
  • Firepit
  • Gift shop
  • Hair salon
  • Pets allowed with restrictions. Contact property for details.

Shuttles and transportation

  • Area shuttle

Parking

  • Valet parking (surcharge)

Features

  • Air conditioning
  • Fireplace
  • In-room safe
  • Iron/ironing board
  • Private bathroom
  • Slippers
  • Separate bathtub and shower
  • Deep soaking bathtub
  • Balcony or patio

Media and electronics

  • DVD player
  • Cable TV service
  • iPod docking station
  • Pay movies
  • Phone
  • LCD TV

Services

  • Free newspaper

Bathroom

  • Separate bath and shower
  • Bathrobes
  • Hair dryer
  • Designer toiletries

Internet access in public areas

  • Free WiFi
  • Wifi Available

Bedding and linens

  • Hypo-allergenic bedding available
  • Down comforter

Reviews

4.7
1232
Reviews

The Four Seasons Vail consistently receives high praise for its exceptional service, luxurious accommodations, and stunning location amidst the Colorado Rockies. While some guests appreciate the upscale amenities and beautiful facilities, recurring concerns often relate to pricing, occasional service inconsistencies, and a perceived lack of personalized touches compared to other Four Seasons properties. The hotel excels in creating memorable experiences, particularly through its attentive staff, exceptional spa, and vibrant dining options. However, some guests find the cost prohibitive, and have expressed disappointment over smaller portion sizes and unexpected fees.

Exceptional ServiceLuxurious AccommodationsPrime LocationWonderful SpaVibrant Dining
cleanliness4.8
location4.7
value3.5
service4.6
amenities4.4
E
Elizabeth Zeutschel
3 months ago

The property is beautifully maintained, the rooms are pristine, location is great, service was good. Food is not amazing but we thought it was pretty good, it’s expensive but the portions at breakfast were very large. Cocktails from the pool on the other hand seemed small for the price. We only stayed one night so I can’t comment on the spa and we did not have time to utilize all the amenities. I saw others saying they were not told about all the amenities when they checked in, and neither were we other than the spa, so I couldn’t even tell you what else there is for guests to take advantage of during their stay. Just a lack of the little touches you’d normally expect like learning your name, asking your pillow preference, welcome amenity, etc. so I took off a star for that, and also because it took a while for our bags to be brought to the room after checking in. Leaving a bad review because there are children is wild to me, as if this is an adults only property? There were some kids at the pool but it’s still a nice vibe, and I never had to wait more than a minute or two for someone to come around so I could ask for another drink or some food. They do contact you before your stay to ask if they can get anything ready for you so I suppose this would be the time to let them know about stuff like pillow preference or any other info that might warrant something personalized upon arrival, like they left a little cake in the room for my husband’s birthday but it was not very good so we didn’t eat it ? We went to The Hythe for a couple nights after the FS and I was sad to have left! Between the Hythe and FS I would pick the FS again, but we’ll probably try some of the other resorts in Vail Village first before returning.

G
G Krishna
4 months ago

The hot chocolate at Four Seasons was absolutely amazing! It’s easy to see why it’s considered one of the world’s best hot chocolates. Rich, smooth, and perfectly balanced,every sip was a treat. Highly recommended for anyone with a sweet tooth!

R
Rich and Vanessa
5 months ago

BEWARE???? The food is REALLY REALLY REALLY EXPENSIVE and honestly not that good. There were only two restaurants open when we were there and places in the village were not open yet. We stay at nice places all the time and while we don’t mind paying for good food, the two restaurants were not it. Over $30 for a burger and also over $30 for a poke bowl (not worth it…very little tuna). 3 meals a day and we spent $100 more or less. Yes, this is the Four Seasons (we’ve been to a few) and by far this one was the most expensive one to date (food wise). The spa is wonderful (free use of the spa amenities as a guest) and the pool is nice but lots of kids. Not the place you want if you want peace and quiet. Also, when staying at a Four Seasons, you expect a little more service. It’s about the little touches and there were none. Being our first time in Vail and at the Four Seasons, they didn’t do anything special (in room amenities). They did leave two very small dog biscuits (we brought our dog). No mention about the complementary amenities or services. Nothing. I had to ask about it (s’mores). I personally like the service and attention to details better at the Four Seasons in Denver (better bang for your buck too).

K
Kathryn Rathinam
5 months ago

Our stay at the Four Seasons Vail was an absolutely wonderful experience from start to finish. I cannot recommend this property highly enough! From the moment we arrived, the hospitality was unmatched. Every single staff member we encountered across the property was incredibly friendly, kind, and genuinely attentive. The valet team kicked off our trip with amazing service, and that level of care continued through every interaction. The property itself is beautiful—impeccably clean, warm, and highly inviting. Our room felt beautifully upgraded, luxurious, yet incredibly cozy, making it the perfect mountain sanctuary to return to each day. Housekeeping deserves a special shoutout for doing an absolutely flawless job keeping everything pristine throughout our stay. We also spent time taking advantage of the spa amenities, which were wonderful and a major highlight of our trip. What truly blew us away, though, was their attention to detail and proactive care. We had a really difficult time adjusting to the mountain altitude, and the staff went completely above and beyond by sending an altitude kit right up to our room to help ease our symptoms. That level of thoughtfulness is exactly why the Four Seasons stands out. We had an unforgettable time and will 100% be recommending this hotel to anyone visiting Vail. We can't wait to come back!

P
Patrick Scott
5 months ago

Absolutely wonderful stay. Kindest staff, going above and beyond. Had a departure before on-site boutique opened, and they opened early so I could pickup an item, for example. Fabulous food at Remedy & Tavernetta, and our room was a dream. Facilities - pool, gym, spa, common areas - were also a delight. Stay here!

B
Becca Hernandez
7 months ago

Staying here is like an experience unmatched. As a mom running back and forth I dealt with the front staff a lot at valet and bell. Ethan was the best valet and help for our family. We love Phil & Rodney helping us with the shuttle service. The room is always incredible clean beyond standard, food is my favorite at The Remedy (pan de bono is so so so good). Can’t go wrong with the pool & LOVE that they have a kids area to play. Highly recommend.

D
Daniel Britt
8 months ago

I’ve stayed at Four Seasons hotels before and other luxury brands but this has to be the best experience I’ve ever had. Rooms were spacious and luxurious. The Remedy Bar had the best chocolate martini. I can’t even say enough about The Chalet. We ended up just hanging out in the lounge because of how beautiful it was. All that being said, the best part of the stay was the staff and service. Big shout out to the front desk manager, Argie, for making our stay! We brought our dogs which got hair on the bed and so they did full bedding changes twice a day. We asked why and they said “you aren’t allowed to sleep in a dirty bed…” The attention to detail and service was our favorite part. We will be back!

H
Happy Place
8 months ago

Omar at the front desk was the only reason I didn't give 1 star. He was so sweet, walked me to my room since the Hotel is a maze. We Struggled to find our room all weekend. Do not like the every 4 hour/mid day housekeeping service. They Moved all of our stuff around and reorganized the whole room like we were brand new guests.Thank you, but don't touch my stuff. We put the privacy please sign up and they still sent us messages to make sure we didn't want them to come. I guess that's what a 4 digit cost/night room gets you. Anybody other than Omar seemed to struggle to speak any english and I just could not understand a word any of them were saying. The auto lights or whatever the heck happens to the lights, When you leave the room for 2 minutes is incredibly annoying.You come back to a completely pitch black room. I will save this kind of hotel for the rich and fabulous. I am far from that.

W
what up
9 months ago

Just went for the day. First time ever where I have been asked to change tables in the middle of eating my lunch because there was a pending reservation, even though I had a reservation. Made our group change seats to the back of the room behind the bar area. I did not see them ask the other people in the area to relocate. Food was ok 7/10. The server was nice and attentive but unfortunately that interaction changed the whole vibe for lunch. Need to improve how you treat your guests. The Spa services and staff were fantastic. Got a full body 80 min massage and Hydro facial treatment. Charmaine and Carol were excellent. Next time, will definitely visit the spa again. The Remedy, pass.

J
Justin Albert
9 months ago

This review is specifically for the valet parking team. Particularly the guy with the beard, should treat customers better. Parking-related questions should be answered respectfully; the arrogance was totally unnecessary. On a separate note, The Remedy is a must-try place. The service inside was excellent and very enjoyable.

Map

Property Contact
970-806-6357